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FAQs

Still Have Questions?

Below are some of the most common questions our customers have asked us! If you don't find what you're looking for, please send us an email at [email protected]

General Questions

OLIPOP is a new kind of soda - one that’s good for you and tastes good, too (not to mention super Instagrammable). Available in 15 delicious, soda-style flavors, OLIPOP combines prebiotics, plant fiber, and botanical extracts to support your digestive health--with 9g of dietary fiber, just 2-5g of sugar, and 45 calories or less in each can. For a closer look at each of our ingredients,

For starters, OLIPOP’s good. Like, really good. It combines the flavors you love with the digestive health benefits you need. Our fizzy, functional pop is packed with prebiotics, fiber, and botanical extracts to support your gut health and give you the flavors you crave all in one. Plus it’s non-GMO, vegan, gluten-free, paleo, and keto-friendly--and free of artificial preservatives, sweeteners, colors, and flavors.

OLIPOP is sold direct to consumer on our website here and is in over 20,000 stores nationwide! To find OLIPOP at a store near you, head to our handy store locator.

In stores, OLIPOP is stored on refrigerated shelves, often located in the functional beverages section near kombucha. However, if you can’t seem to find our soda, make sure to ask the store’s customer service team for help!

So glad you asked. Take a look at our wholesale page here, and feel free to drop us a line at [email protected] with any questions! We can’t wait to chat.

The OLIPOP team is always growing and would love to hear from you! Think you’re the perfect fit? Take a look at our open positions and career page here.

Hi, hello! We’d love to hear from you. Email us at [email protected] and our team can help you out.

Before making any rash decisions, make sure you let your OLIPOP chill in the fridge for at least 12 hours before popping it open—this helps enhance the flavors! If you're still not blown away, please email us at [email protected] within 45 days of your online purchase to request a refund (including shipping, if applicable). We can only offer refunds for your first try at a new flavor, and our refunds are limited to one order per person for online orders only. This 45 day money-back guarantee does not apply to our limited or exclusive flavors due to the limited nature of the products. Oh and psst... we suggest ordering our variety pack first so you can discover your favorite flavor and order it to your heart's (and taste buds') desire—no buyer's remorse here!
Digestive Health

Great question! Here’s the simple answer: Prebiotics are what probiotics eat. Probiotics are live bacteria with health benefits, sometimes referred to as ‘good bacteria.’ Our digestive tract is home to many different types of beneficial bacteria—and they need food, just like us. That’s where prebiotics come in.

Because we can’t break them down, prebiotics pass through our digestive tract to the large intestine (where most of our beneficial bacteria reside). There, they’re fermented and broken down by our gut bacteria into useful compounds that support our overall health.

OLIPOP incorporates a variety of clinically-tested prebiotics to give your friendly gut bacteria the nutrients they need. Because taking probiotics without addressing what’s happening within is like planting seeds in a desert and hoping a garden will grow.

Did you know that on average, Americans get less than one-third of the FDA daily recommended amount of fiber and less than 10% of what our hunter-gatherer ancestors consumed? Increasing fiber, prebiotics, and nutritional diversity is a great way to improve digestive and microbiome health--and since gut health’s kinda our thing, packing OLIPOP with all this goodness was a no-brainer. Our pop makes it easier to reach adequate daily fiber intake, a positive step to supporting overall digestive health. Pretty cool, huh?

There are two forms of fiber out there: soluble and insoluble. We use soluble fiber in powder form that dissolves in liquid, which is how prebiotic fiber ends up in each can of OLIPOP. Our pop’s fiber comes from a number of different plants including Chicory Root, Jerusalem Artichoke, and Cassava Fiber!
Shipping + Delivery

OLIPOP ships free for subscribers and individual orders of $50 or more, anywhere in the continental U.S. via USPS, UPS and FedEx. For our friends in Alaska and Hawaii, OLIPOP ships via USPS for an additional fee.

At this time, we do not ship internationally :( Keep an eye out as we grow, though—we hope to be in your country soon!

Sorry for the confusion! We can only fit two OLIPOP cases to a box, so if you ordered 3 cases or more, your order will arrive in multiple boxes! Keep an eye out—your second box should arrive within 24 hours of your first. If not, reach out to our team at

For FedEx requests we wait 48 hours after delivery notifications (excluding Sundays and holidays!) to file a claim. Keep an eye out—sometimes packages are marked as delivered even though they’re still on their way to you. If you’re still not seeing your bevs after 48 hours, give us a shout at [email protected]

Ugh, so sorry to hear that! Send our team an email at [email protected] with photos of the damage and we’ll make sure you’re all taken care of! Photos of your order are required.
Subscription

Signing up for a subscription’s simple as can be (and hiccup-free!) Once you select your product, you’ll be given an option to place a one-time order at full price OR subscribe and save. Subscribing saves you 15% on each order, so...do with that what you will. Visit our subscription page here.

Signing up for a subscription’s simple as can be (and hiccup-free!) Once you select your product, you’ll be given an option to place a one-time order at full price OR subscribe and save. Subscribing saves you 15% on each order, so...do with that what you will. Visit our subscription page here.

Of course! If you provided a phone number during checkout, you can opt into SMS by texting “START” to (917) 905-7079. If you didn’t provide a phone number during checkout, you can opt-into SMS by logging into your account and clicking “Manage with SMS. You can also login to your account, click on your subscription and click “skip next order”!

Absolutely! Just log in to your account, click “Manage Subscriptions” and click “Set next order date,” then choose your date. Easy as 1, 2, 3.

We’ll send subscriber-only discounts, exclusive early access to flavors, and more right to your email inbox! P.s. the longer you’re with us, the greater the rewards!

We accept all major credit cards for our subscriptions or you can easily checkout through Apple Pay, Paypal Express or Shop Pay. Each order is billed right before it ships!
Product

Before making any rash decisions, make sure you let your OLIPOP chill in the fridge for at least 12 hours before popping it open—this helps enhance the flavors! If you're still not blown away, please email us at [email protected] within 45 days of your online purchase to request a refund (including shipping, if applicable). We can only offer refunds for your first try at a new flavor, and our refunds are limited to one case per person for online orders only. This 45 day money-back guarantee does not apply to our limited or exclusive flavors due to the limited nature of the products. Oh and psst... we suggest ordering our variety pack first so you can discover your favorite flavor and order it to your heart's (and taste buds') desire—no buyer's remorse here!

OLIPOP is perfect at any time of day! We’ve heard it all—after a workout, as an after-dinner treat, or even as an afternoon snack. The options are endless!

One can = one serving!

We recommend starting with one can a day, then working your way up to two (or more!) if it feels right.

It is perfectly normal to see pulp or sediment in OLIPOP products. OLIPOPs with natural vanilla flavor may contain dark specks as a result of the vanilla bean used. This is commonly seen in our Cream Soda. Pulp can also be present in certain OLIPOPs from the natural fruit juices.
Payment

We accept all major credit cards: Shop Pay, Shop Pay Installments*, PayPal, Apple Pay, Amazon Pay and Klarna! Currently, only major credit cards and PayPal are eligible payment options for subscription orders.

Refunds can take 3-5 business days to process on your end, depending on your bank.

We would never store or sell your payment or personal info—we like to keep things between us.

Easy. Just log into your account and update your payment info anytime!

YES! Send a case to a friend directly, or give them options with one of our digital gift cards. Because the only thing better than OLIPOP is sharing OLIPOP with a friend.
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